Frequently Asked Questions
Everything you need to know about shopping with Scotch & Soda Amsterdam
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $150. Delivery typically takes 3-5 business days within the Netherlands and 5-10 business days for international destinations.
How can I return or exchange an item?
You can return any unworn item with original tags within 30 days of delivery. Simply use our online portal to generate a prepaid return label and drop it off at your nearest service point.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and local payment options like iDEAL and Klarna for buy-now-pay-later convenience.
How do I find the right size for Scotch & Soda apparel?
Our clothing follows European sizing. We recommend checking the 'Size Guide' button on each product page, which includes specific measurements for chest, waist, and inseam.
Can I track the status of my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.
Are your materials sustainably sourced?
We are committed to the 'Always Scotch' philosophy, increasing our use of organic cotton, recycled polyester, and responsible viscose to reduce our environmental footprint.